Terms & Conditions (Further Delivery Info)
All orders are shipped via courier as stated in the checkout – a surcharge may apply on some delivery options. Supplementary items are shipped with your juice.
Should you not be available to be in when your order is due for delivery you must leave clear & easy to follow instructions for the courier & can nominate a 'SAFE PLACE' for them to be left. These must be clear and accurate instructions. Please do not request driver to call a specific telephone number as this does not constitute sufficient delivery instructions. We are not able to guarantee that the driver will be able to call you. We do not take any responsibility for any items left in a nominated 'SAFE PLACE'.
Please notify us of any delivery issues within 24 hours of your requested delivery date. You must transfer your juices immediately to a freezer when delivered. Juice last 3 days once fully defrosted.
If Soulmate is contacted 24-hours prior to the dispatch date we will re-allocate your delivery date or issue a refund if required. Re-allocation must take place within 1 calendar month of the original specified delivery date and re-allocations may be to a different address (delivery surcharges may apply).
Once delivered, due to the nature of the product we are unable to offer refunds or returns.
Terms & Conditions:
1.0 Status of Terms
1.1 These terms constitute a legal document (“the Agreement”) which sets out the rights and obligations of you as a purchaser (“you”), and those of Soulmate Juice Co Ltd, Soulmate, “we” or “us”), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Soulmate services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.
1.2 You agree to:
a) provide true, accurate, current and complete information about yourself as prompted by our registration form (such information being the “Registration Data”); and
b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or Soulmate has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, FS Ltd has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Soulmate site (or any portion of it).
1.3 Our juice’s are sold as meal replacements as part of our juice cleanse packages, with the main objective of weight loss and cleansing. The ingredients have been carefully chosen to pack the juice with the maximum nutrients and as little sugar as possible.
1.4 These terms and conditions were last updated on 10th January 2021. Please review these Terms & Conditions as they may change from time to time. If at any time you do not wish to accept these conditions then you may not use this site.
You can contact us at any time using the contact details on our website.
2.0 Place of performance and applicable law.
Soulmate is a company registered in England. Unless otherwise specified, the materials on this site are directed at those who access this site from the United Kingdom mainland. Soulmate makes no representation that any product referred to and the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.
You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
3.0 Order Placement, Payment, Delivery, Further Instructions.
3.1 An order has not been accepted until payment has cleared through our system, a completion email will be sent once the final parcel has been processed.
3.2 We may refuse to accept an order:
(a) where arrangements are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing, discount code or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions
Only one credit/debit card per booking can be accepted.
3.3 All prices shown include VAT (where applicable) at the current rates. All prices shown are valid per person per individual arrangement. With the nature of organic produce and seasonal price fluctuations, currency fluctuations and fuel prices, changes are frequent and unpredictable. We do our best to keep our prices constant as published. From time to time we may have to adjust our pricing to reflect significant cost changes on our operations side. Soulmate reserves the right to introduce promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion.
3.4 We deliver to the address stated on your booking form, please make sure you’ve made suitable arrangements to receive your delivery and have given appropriate instructions. If no one is at home during our delivery hours to sign for your parcel you will need to instruct the courier company to leave in a safe place (we cannot pass notes to the courier, this must be left for the courier at the time of delivery). No refunds will be given if this action is taken and a parcel is not received. Please make sure you are in to sign for your parcel. As our products are perishable they must be delivered on the chosen delivery date. If no one is in to accept the parcel at your chosen delivery address, our courier will be instructed to leave the parcel at your property, if the parcel is lost or stolen we will not accept responsibility or liability. You must arrange for someone to be available to accept it on your chosen delivery date. In the event that a parcel has to be delivered to a neighbour or other address and is subsequently lost we cannot accept responsibility for it. If a parcel is returned to the courier and then delivered on a subsequent date or cannot be delivered within 48 hours of despatch, we will not accept responsibility for the goods being off. Goods are sent fresh and must be consumed immediately. If goods are returned to us after delivery attempted a refund or replacement will not be offered.
3.5 In the event that your delivery is stolen from your doorstep or specified delivery place, or damaged in transit, we do not accept liability and will offer compensation only at our discretion.
3.6 We cannot be held responsible for any changes to delivery made by the customer directly with the courier, we have no control over the delivery after this point and therefore cannot accept responsibility for the products if they perish or become damaged or similar.
3.7 We cannot make any amendments to delivery details after the 2pm cut-off time on the day of dispatch. It is the customers responsibility to ensure their delivery is accepted at the address given at the time of purchase. Soulmate cannot accept responsibility for any loss, damage or perishing incurred. Orders cannot be cancelled or refunded after 2pm on the date of dispatch.
3.8 If we are unable to deliver to you, or have to deliver late, for reasons beyond our control (for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure), we cannot accept liability for any inconvenience or loss this causes. In the event that a delivery cannot be sent on your selected order date, we will notify you via email and send for delivery on the next working available day.
3.9 If the courier is unable to deliver to the address that you’ve given for any reason, they will attempt to contact you to make other arrangements. Please note the courier cannot call before delivery, we can pass the request on the delivery note but there is no guarantee this will be done, other arrangements should be made to ensure the delivery can be accepted. We will not be held responsible for deliveries that are missed on this basis.
4.0) UK Delivery is available Monday - Saturday (excluding Bank Holidays). When placing a Saturday delivery, you must also select and pay for "Saturday Delivery" - in the event that a Saturday date is chosen but the surcharge is not paid, the package will be sent on the next available day. Saturday deliveries are very expensive and we must receive the surcharge amount.
4.2) If any products are delivered damaged or they are not consumable due to them being off or sour, the customer must inform us within 12 hours. Replacements or refunds will not be issued to goods which have later expired but have not been informed to us within this time frame.
4.3) In the event of a damaged or faulty product being delivered, we will not offer compensation to the customer. Refunds or replacements will be offered at our discretion. In the event of a damaged delivery, we may request to collect the parcel to investigate, in this instance replacements or refunds will not be issued until damaged goods have been received and management have made a decision, customer must not dispose of products until agreed with Fuel Management.
4.4) Juice and food must be frozen immediately after delivery and kept refrigerated until consumed.
4.5) Delivered diets are sent out on a Thursday for delivery on a Friday. The diets are then ready to start Monday. A second delivery will arrive on Tuesday or Wednesday for the rest of the week.
4.6) All orders for delivered diets must be received by 2pm on Thursday to be delivered Monday, if orders received later they will be sent the following week.
4.7) We advise that Juice Cleanse & Soup Cleanse should only be purchased by those over the age of 16. Anyone under the age of 16 should have permission from an adult before purchasing. It it not Fuel Stations responsibility to check the age of those purchasing products.
4.8) Juice Cleanse/Detox/Fasting is a restricted calorie process, we do not advise people who are unwell, pregnant, frail, elderly or people with any other health issues to carry out a cleanse. Please see your doctor before ordering, or contact us prior to ordering for further details.
4.9) For Allergens in meals please contact us via email or telephone (this information will also be included on the meal packaging). There are no allergens in any juices. Please contact us for a full breakdown of nutritional information.
5.0) orders received over bank holidays will be sent out on our next working day. Please contact us for further details.
5.1) Please ensure you have read the ingredients for each juice, normal juice detox packages are predominantly made up of vegetable juice and this means they aren’t very sweet. We will not offer refunds based on personal taste of the juices.
5.2) Promotional material such as free T-shirts, shakers or any other free item is non-returnable and non-refundable. Promotional materials may be sent separately depending on stock levels. In the event of damage or if a replacement is needed, this will be carried out at the discretion of Soulmate Management.
5.3) By ordering & accepting these Terms & Conditions the customer is giving permission for Soulmate to use the personal details given for future promotions. This includes telephone & email addresses.
6.0) All information and wording on this website is the copyright of Fuel Shakes Ltd.
Soulmate is a trading name of Soulmate Juice Co Ltd.
11-13 Hannover Buildings
Liverpool, L1 3DN