Refund policy

Refunds will only be given at the discretion of the management.

If on delivery you find that any products are damaged or are in an unacceptable condition then you must inform us as soon as possible and give us the opportunity to inspect the Product. If, at our discretion, we find that the Product delivered is not consistent with proper standards we will refund the cost of such unsatisfactory Product to you. We will not be responsible for Product which is damaged or faulty through your failure to store correctly.

Please note that in all circumstances, with the exception of the above, we cannot offer refunds as the products are consumables.

To contact our customer service team please email info@soulmatefood.com

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